AEGIS has appointed Steve Resnick as Chief Customer Officer, a newly created position which will rely on his over 25 years of experience in customer success roles.
As Chief Customer Officer, Resnick will be responsible for leading an integrated customer success organization that includes onboarding, technology adoption, product support, and new product integration for AEGIS customers.
The company is specialized in hedging solutions for commodity and environmental markets, thus helping companies manage their commodity exposures and/or emission footprints.
AEGIS provides technology and expertise to deliver market insights, tailored hedge strategies, efficient trade execution, and full-cycle management of hedge positions.
Commodity and carbon markets on a roll
Bryan Sansbury, Chairman and CEO of AEGIS, said: “Customer experience is driving every action at AEGIS, including the launch of the AEGIS Swap Execution Facility and the expansion of our platform through organic innovation, artificial intelligence, and strategic acquisitions. Steve’s experience will ensure each customer continues to receive outstanding support and is able to easily access our collective capabilities.”
Joining AEGIS from DXC Technology, Steve Resnick led the Americas Banking and Capital Markets business unit, including implementing an enhanced customer success program across the book of business. Prior to that, he focused on the Energy and Risk Management sectors at DXC.
Previously, with Information Services Group (ISG), he worked with customers to assess, optimize, and transform their organizations through SaaS-based technology solutions. Prior to ISG, Steve was with Alight Solutions, where he was accountable for delivering technology and services to more than 450,000 global employees across many Fortune 500 companies.
Before Alight, Steve spent seven years with Ernst & Young focused on the design, implementation, and optimization of customer-focused organizations.
Steve Resnick, Chief Customer Officer at AEGIS, said: “AEGIS has changed the way companies navigate and manage commodity and carbon markets. AEGIS is in an enviable market-leading position with blue-chip customers, modern technology, proprietary analytics, and talented colleagues. As a result, our customers place tremendous trust in us, and I look forward to tailoring our capabilities to meet their unique needs.”
AEGIS acquires four companies to consolidate leadership
The leader in hedging solutions for commodity and carbon markets has recently completed four acquisitions to extend its expertise in environmental and metals markets, increase its analytics capabilities and fully-integrate a SaaS E/CTRM software platform.
In mid 2021, AEGIS acquired InstaNext, a leading provider of energy/commodity trading and risk management (”E/CTRM”) software. The first of its kind to be fully delivered from the cloud.
InstaNext serves companies that produce, consume, buy, or sell commodities, enabling each to store, value, and assess their hedge positions as they manage against commodity price and rate volatility risk.
By integrating its patented risk analytics, AEGIS will enable customers to model and manage a range of profit and cash flow outcomes directly from its industry-leading platform.
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